Cookie Policy
Last updated: February 2026
This Cookie Policy explains how HOPE Health Inc. ("HOPE Health," "we," "us," or "our") uses cookies and similar technologies on our telehealth platform. This policy should be read alongside our Privacy Policy, which provides further details on how we handle your personal information.
1. What Are Cookies?
Cookies are small text files placed on your device (computer, tablet, or mobile phone) when you visit a website. They are widely used to make websites work efficiently, provide a better user experience, and supply information to website operators. Cookies can be "session" cookies (deleted when you close your browser) or "persistent" cookies (remaining on your device for a set period or until you delete them).
2. Cookies We Use
We categorize the cookies on our platform as follows:
Essential Cookies
These cookies are strictly necessary for the platform to function. They cannot be disabled.
| Cookie | Purpose | Duration |
|---|---|---|
| sb-access-token | Authentication session token. Keeps you logged in securely. | Session |
| sb-refresh-token | Refreshes your authentication session to prevent unexpected logouts. | 7 days |
| cookie-consent | Stores your cookie consent preferences. | 1 year |
Analytics Cookies
These cookies help us understand how visitors interact with our platform so we can improve the user experience. They collect information anonymously.
| Cookie | Purpose | Duration |
|---|---|---|
| _ga | Google Analytics. Distinguishes unique users to measure site traffic. | 2 years |
| _ga_* | Google Analytics. Maintains session state and tracks page interactions. | 2 years |
Functional Cookies
These cookies enable enhanced functionality and personalization, such as remembering your preferences.
| Cookie | Purpose | Duration |
|---|---|---|
| user-preferences | Stores your display and notification preferences. | 1 year |
3. Local Storage
In addition to cookies, we use your browser's local storage to store authentication tokens and session data. This functions similarly to cookies but is managed through JavaScript rather than HTTP headers. Local storage data is used exclusively for maintaining your authenticated session and is not shared with third parties.
4. Managing Your Cookie Preferences
You have control over which cookies are stored on your device:
- Browser Settings: Most browsers allow you to block or delete cookies through their settings. Refer to your browser's help documentation for instructions.
- Essential Cookies: These cannot be disabled as they are required for the platform to function. Blocking them may prevent you from logging in or accessing your account.
- Analytics Opt-Out: You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.
Common Browser Cookie Settings
- Chrome: Settings > Privacy and Security > Cookies and other site data
- Firefox: Settings > Privacy & Security > Cookies and Site Data
- Safari: Preferences > Privacy > Manage Website Data
- Edge: Settings > Cookies and site permissions > Cookies and site data
5. Third-Party Cookies
Some cookies on our platform are set by third-party services that appear on our pages. We do not control these third-party cookies. The third parties that may set cookies on our platform include:
- Google Analytics (analytics.google.com) — for website usage analytics
- Supabase (supabase.co) — for authentication and platform infrastructure
Each third party operates under its own privacy and cookie policies. We encourage you to review their policies for more information about how they handle your data.
6. Do Not Track
Some browsers include a "Do Not Track" (DNT) feature that signals to websites that you do not want your online activity tracked. There is currently no universal standard for how companies should respond to DNT signals. We will update this policy if a standard is established and we adopt a DNT response protocol.
7. Changes to This Policy
We may update this Cookie Policy from time to time to reflect changes in our use of cookies or applicable regulations. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.
8. Contact Us
If you have questions about our use of cookies or this policy, please contact us:
HOPE Health Inc.
Email: privacy@hopetelehealth.ca
For more details on how we handle your personal data, please see our Privacy Policy.