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Here's where you are with your care.
Your physician reviewed your assessment and wasn't able to approve treatment this time. We'd like to walk you through next steps — please message our support team.
Not for emergencies — call 911 or go to your nearest emergency department.
Your prescription, dose history and pharmacy, all in one place.
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Your personalized dietary guidance
Help your dietitian create a personalized meal plan for you
Tell us about your typical eating habits
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Log your weight regularly — your doctor reviews this trend at every check-in.
Your trend appears once you’ve logged at least two weigh-ins.
Submit and track requests to your doctor
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Use the options above to send a request to your care team.
For questions about your treatment, please use the secure messaging tab to reach your physician. They reply within 1 business day.
Request coverage for your medications, dietitian visits, and membership.
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Start a request and we'll pre-fill the right form for your insurer.
Your doctor will set the schedule once approved.
As soon as a Canadian physician picks up your case, you'll be able to message them here.
Tap a goal to jump to it — or just scroll. Every service we offer is on this page.
Personalized GLP-1 treatment with weekly check-ins, careful dose titration, and a physician who knows your story.
Personal guidance from a registered dietitian who builds habits around your life.
Prescription finasteride and topical care.
Licensed therapists for anxiety, sleep, and the in-between. Same-week appointments.
Testosterone, ED, hair, sleep — prescribed online by Canadian physicians.
Prescription routines for acne, aging, melasma.
Birth control, perimenopause, fertility check-ins, hormonal everything — without the gatekeeping.
Quick consults for anything that doesn't fit a program, with follow-up in writing.
Update your details, manage your membership, and choose what we send you.
Where we send your prescriptions and where you pick up your medication. You can change it anytime — your next prescription goes to the new pharmacy. Home delivery is coming soon.
No pharmacy on file yet
Can't find it? Enter the details manually below.
Helps us send your prescription faster — it's usually listed on your pharmacy's website.
Government-issued photo ID
Your physician verifies this against your registered name before prescribing.
Accepted: JPG, PNG, PDF — max 10 MB
Body photo (optional)
A full-body standing photo (side view, arms parallel) helps your physician assess body composition.
Accepted: JPG, PNG — max 10 MB
Questions about your treatment or health?
Message your care team securely — never by email, for your privacy.
Account, billing, or technical help
Email us — we reply within 1 business day.
If this is a medical emergency, call 911 or go to your nearest emergency department. For urgent health advice in BC, call 811.
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Your physician reviewed your assessment and wasn’t able to approve treatment, so a new membership can’t be started right now.
Membership payments are refunded when an assessment isn’t approved. Refunds can take 5–10 business days to reach your card — if you don’t see yours by then, or your health has changed since your review, message our support team.
Pick up right where you left off — your medical history and care team are already in place.
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Free during your active month. Your doctor will review and reply.
What kind of change?
Which side effects? (check all that apply)
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How urgent?
This can't be undone. Your doctor will no longer see it.
This helps us track your journey accurately.
I started on a different day